guest information guide
We wish you a pleasant stay, whether for vacation or work!
In this Service Charter, you will find instructions for your stay and behavior guidelines to ensure your time here is even better than you imagined.
Reception and Availability
You are at the center of our attention, and we will strive to promptly and efficiently handle every request.
Our office is open daily from 9:00 AM to 8:00 PM.
Hours may vary during holidays or when we are organizing events.
For any requests or reports, you can call our number +39 349 69 87 953, which is available 24 hours a day, 7 days a week in case of emergencies.
For regular requests, we follow office hours and kitchen hours, which may vary depending on our events schedule.
You can inquire about the kitchen hours each day and use WhatsApp for questions, requests, or to order snacks and drinks during opening hours. Requests during office or kitchen closure hours may incur an additional fee.
In case of emergency, contact immediately:
112 emergency number
118 medical emergency
115 fire department
The Hosts of Ca’ de Memi will be your reference point during your stay for any information about services, local tourist information, events, local festivals, and travel curiosities. Similarly, they will be your point of contact for any logistical needs or health and safety issues. You can talk to them for any questions or requests, and they will provide you with the most appropriate advice.
Check-in
Check-in time is from 3:00 PM to 8:00 PM.
Arrivals after 8:00 PM are considered late check-ins. Late check-ins are free and included in the rate, only if previously arranged with the hosts of Ca’ de Memi via email.
Guest delays beyond the agreed email check-in time will be charged as follows:
up to 15 minutes delay: free of charge
15 to 30 minutes delay: 10 euros + VAT
every additional half hour of delay: 20 euros + VAT
If the late check-in has not been arranged via email and the guest arrives after 8:00 PM, the cost will be 30 euros + VAT. In this case, it is not guaranteed that someone will be present at the office at that time, and the guest may have to wait for the host to arrive.
Check-out
Check-out must be completed by 11:00 AM.
Late check-outs must be arranged with the hosts.
When possible, we can offer late check-out free of charge if agreed upon.
Unarranged late check-outs have a cost of 60 euros until 3:30 PM. After 3:30 PM, the cost of the entire next night will be charged.
Breakfast
Breakfast is served from 7:30 AM to 9:30 AM on weekdays, and from 8:00 AM to 10:00 AM on Saturdays, Sundays, and holidays. If needed, a takeaway breakfast bag can be arranged in advance for different times.
To organize breakfast service efficiently and avoid waiting during busy days, we may ask you for your desired breakfast time the day before.
Use of Common Areas and Parking
You can use the common areas, rooms, and garden to spend time with your family, colleagues, or make friends with other guests. Fresh water and a kettle for a hot drink are always available at no extra cost, but if you’d like a more complete snack, feel free to ask, and we can prepare it for you. There is a bar & snack menu from which you can choose.
There is always a play area set up for children. Children can color, read books, create stories, and play with the toys we have provided. They can also play outside in the garden, respecting plants and animals. Children must always be accompanied by an adult in common areas, rooms, the pool, and the elevator.
Ca’ de Memi is not responsible for theft or loss of items left unattended within the property or in your car.
Parking is free and unsecured: there are no particular risks, but we still advise you to lock your cars and not leave valuable items in plain sight.
Remember to respect the environment, equipment, and furniture: if you notice something broken or not working properly, please report it immediately for prompt replacement or maintenance.
We also ask you to be respectful of the environment, garden, plants, and animals and to minimize waste and garbage.
Recycling
Our municipality has an active and mandatory recycling program, which we scrupulously follow. Recycling includes all types of waste: paper, glass, plastic, dry waste, organic waste, used oils, bulky waste, electronic and special waste, batteries. Organic waste is disposed of directly by us in a dedicated composting area. If you need to dispose of potentially polluting and dangerous materials (e.g., batteries), do not throw them in the general waste in the room but give them to the Hosts.
Room Cleaning
Room cleaning is done daily, except on Christmas (December 25), Easter, August 15, and New Year's Day (January 1). Linen and towel changes are scheduled every 4 days. If you want to change towels more frequently, please place them on the floor or in the bidet.
You can request extra cleaning and linen supplies for an additional fee.
You have chosen a vacation in close contact with nature, help us respect and protect the environment by limiting water and electricity consumption. Help us protect the environment also by avoiding excessive use of detergents and stain removers: try not to stain linens with makeup residues, colored oils or creams, non-washable pens or markers. Bathrooms are equipped with courtesy sets and hairdryers.
Use of Electronic Devices
By choice, rooms do not have TVs.
However, all guests have and bring with them one or more electronic devices. We ask you to use them only as necessary and at a volume that respects the peace and harmony of the environment, especially during rest times: from 2:00 PM to 4:00 PM and from 11:00 PM to 9:00 AM.
In common areas, use headphones and if you need to make a call, find a secluded spot.
Try not to use your phone at the table and during breakfast to enjoy your meal peacefully and with a smile towards the people sharing the room with you!
Internet
It is possible to connect to the internet inside the accommodation and in the pool/garden area. Wi-Fi is free with a password provided at check-in.
Pool
Our Pool in the Garden is open daily from 9:00 AM to 8:00 PM, from May to October.
Use of the pool is included in the stay price; before entering, you must read the internal pool regulations available at the pool entrance. Pool regulation can also be read here.
Pets
Small/medium-sized pets are welcome and can stay in the room and common areas paying an extra fee.
For the respect of other guests, hygiene standards, and everyone's safety, pets are not allowed in the breakfast area and the pool area. In common areas, especially corridors, pets must be kept in a carrier or on a leash. It is also recommended to manage pets respectfully towards the accommodation and the provided equipment, collecting any waste using appropriate bags.
Fire Prevention - No Smoking
Smoking is strictly prohibited inside the rooms and common areas. Smoking is also prohibited in the pool area. It is forbidden to use additional heating devices, irons not provided by us, open flames in the rooms.
Heating and Cooling
The winters in the Venetian hinterland can be cold, and the summers can be very hot. We try to maintain comfortable temperatures as much as possible. To avoid excessive consumption, please make sure to close doors and windows while heating or cooling is on.
Reporting Malfunctions
Report any malfunctions, accidental breakages, faults, and inconveniences to +39 349 69 87 953 (also WhatsApp), and we will do our best to resolve them promptly.
Payments, Modifications and Cancellations
Payments, modifications, and cancellations vary depending on the product and service offered and the booking conditions presented online or via email at the time of booking.
Travel Tips
We have prepared a PDF document containing travel information and tips, excursions and itineraries, recommended restaurants, and shops. It's called Ca’ de Memi Travel Tips, and you can request it at any time: we will send it to you via email, and you can use it for future trips, too.
Enjoy your stay! The Hosts of Ca’ de Memi
